Complex Claims Handler
6 days ago
Join us as a Senior Complex Claims Adjuster at American International Group and take your career to the next level. With a strong focus on customer service and business growth, this role offers a unique opportunity to develop your skills and experience in a dynamic and challenging environment.
About the Role
As a Senior Complex Claims Adjuster, you will be responsible for managing complex claims and providing exceptional customer service to our clients. You will work closely with our underwriting and claims teams to deliver timely and cost-effective solutions.
Key Responsibilities
- Manage key claims handling enquiries, coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims.
- Ensure effective vendor and litigation management on Complex claims within personal allocation, including demonstrable savings.
- Report key claims messages to their Team Manager and to internal stakeholders.
- Broaden internal / external stakeholder communication where required as, Portfolio technical claims expert and thought leader.
- Assist in continuous improvement across the region through support for Quality Assurance / Regional Audit processes.
- Ensure adherence to best practice procedures in Complex Portfolio claims, consistent with global best practice.
- Handle higher level of complexity claims (Complex losses) within authority limits.
Requirements
- Well-developed/Advanced expertise and knowledge in technically complex Portfolio claims topics.
- Policy language skills enabling accurate and consistent policy wording and interpretation.
- An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
- An experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
- Experience in effectively following up on recommendations from technical claim audits and continuous file handling improvement.
In return for your skills and experience, you will be rewarded with an estimated salary of $95,000 - $120,000 per annum, depending on qualifications and location. We also offer a range of benefits, including comprehensive health insurance and a generous pension scheme.
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