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Partner Support Specialist

2 months ago

Gloucester, Gloucestershire, United Kingdom Onecom Full time
Job Title: Partner Support Advisor (12 Month Fixed Term Contract)

Location: Brockworth- Hybrid working once training complete

Salary: £25,100 per annum

Hours: Monday-Friday 9:00-5:30

About Us

Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise.

Job Description

We are seeking a dynamic Partner Support Advisor to join our team and provide frontline service to support our Partner Operations Help Desks. In this crucial role, you will be instrumental in ensuring the success of Onecom Partners.

Key Responsibilities
  • Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.
  • Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
  • Deliver outstanding partner experiences through exceptional email and verbal communication.
Requirements
  • Excellent communication skills
  • Willingness to learn and solve problems
  • Computer literate
  • Technical aptitude, interest, or experience is advantageous
Onecom Perks and Benefits

We offer a range of benefits to support your well-being and career development, including:

  • Agile working: Enabling our people to work where they work best, using our Agile Working Policy
  • Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
  • Birthday Break: Day off for your birthday, during your birthday month
  • MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
  • Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme
  • Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
  • Pension: We offer 9% combined pension contribution
  • Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
  • Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
  • Rewards: Quarterly employee reward programme and annual awards
  • Discounts: Discounts on tech Referral Incentive: You'll receive a bonus for each successful friend or family member you refer
  • Socials: Work hard and play hard with our all-expenses paid company events and parties
  • Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
  • Academy: Limitless professional development with access to our in-house training academy
Who We Are

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We've built an award-winning team of 650+ ambitious, inspiring and innovative individuals.

We're driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.

Equity, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.

Notice to Recruitment Agencies

Onecom operates a direct sourcing model and does not accept speculative CVs