Customer Experience Specialist
2 days ago
Customer Experience Advisor
About the Role
As a Customer Experience Advisor, you will play a vital role in our team by engaging with our existing customers to upsell products and services. Your primary goal will be to enhance the customer experience by demonstrating the benefits of our offerings, thereby increasing customer satisfaction and boosting sales.
Key Responsibilities
- Engage with existing customers via phone to discuss their needs and preferences.
- Upsell and cross-sell products and services to increase revenue and customer satisfaction.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Work closely with internal teams to ensure seamless customer experience.
- Monitor and analyze customer feedback to identify areas for improvement.
What We Offer
- Competitive Salary: £33,000 basic salary with the potential to earn up to £65,000 OTE.
- Work-Life Balance: Enjoy a consistent Monday to Friday schedule.
- Professional Environment: Join a fast-paced, supportive team within an industry-leading company.
- Excellent Facilities: Work in state-of-the-art offices with all the modern conveniences, including on-site parking.
About Us
We are a dynamic and industry-leading company that values our customers and employees. We offer a supportive and collaborative work environment, with opportunities for growth and development.
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.
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