Customer Support Advisor
3 days ago
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. Our mission is to make a positive impact on customers, businesses, and communities.
About the Role:
This Customer Support role is an excellent opportunity for someone who wants to make a difference in people's lives. As a Customer Support Advisor, you will be part of a dynamic team that provides exceptional support to our customers. You will work closely with colleagues to ensure customer needs are met, and you will have access to training and development opportunities to help you grow in your career.
Key Responsibilities:
* Provide exceptional customer service through various channels, including phone, email, and social media
* Build strong relationships with customers to understand their needs and preferences
* Collaborate with colleagues to resolve customer queries and issues
* Stay up-to-date with product knowledge and provide accurate information to customers
Requirements:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving skills and ability to think critically
* Basic computer skills and familiarity with Microsoft Office
Benefits:
* Competitive salary: £23,500 per annum
* Annual performance-related bonus
* Share schemes, including free shares
* A range of wellbeing initiatives and generous parental leave policies
About Working at Lloyds Banking Group:
We are committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
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