Innovation Strategist

5 days ago

London, Greater London, United Kingdom Wazoku Ltd Full time
About Wazoku Ltd

We are a dynamic company seeking an experienced professional to join our team as an Innovation and Growth Manager. This is a unique opportunity to drive innovation from within our clients' organisations, working closely with Account Directors and the Director of Customer Success to implement growth strategies and mitigate risks.

This role combines presales activities, customer onboarding, customer success management, and the identification of new growth opportunities. As an Innovation and Growth Manager, you will be responsible for:

Key Responsibilities
  • Design solutions and collaborate on Request for Proposals (RFPs).
  • Set up complex demos and presentations to showcase the value of our products and services to prospects.
  • Work with customers to understand their needs and propose tailored solutions.
Onboarding Process
  • Project manage the onboarding process for new customers, ensuring they understand our solutions and how to integrate them into their operations.
  • Oversee platform implementation and deployment, ensuring seamless integration and adoption.
  • Provide training and support to ensure customers can utilize the full potential of the product.
Customer Success
  • Support customers in implementing and utilizing our solutions, focusing on maximizing value and driving adoption.
  • Contribute to the development and refinement of strategic plans that align with customer objectives and business goals.
  • Build a strong, consultative relationship with customers, ensuring they fully understand the value and application of our products and services.
  • Provide expert advice and support, positioning solutions in a way that addresses customer pain points and drives long-term success.
Growth Opportunities
  • Collaborate closely with the Account Director to manage the overall success of the customer relationship.
  • Identify new opportunities within the organisation to expand the use of additional products and services, such as the academy, consulting, and other product offerings.
  • Work closely with Account Directors and the Director of Customer Success to execute growth and de-risk plans.

Our ideal candidate has proven experience in a customer-facing role, with excellent communication, presentation, and relationship-building skills. They must be able to understand complex customer needs and tailor solutions accordingly, ensuring alignment with both business objectives and technical requirements. Strong business acumen and ability to drive revenue growth are also essential.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.

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