Locality Management Professional
24 hours ago
The Role: Deliver high-quality tenancy management services to tenants in one of our localities, leading a team of Housing Officers across General Needs Rented schemes.
You will be responsible for leading and motivating field-based teams to deliver a locality-based tenancy management offer to customers, focusing on customer-first services including mutual exchanges, estate inspections, ASB, successions, tenancy fraud, and assignments.
You will work closely with the Locality Management Board structure to achieve set targets for the benefit of customers and communities within the locality.
Your Skills and Experience:
- Minimum of 2 years direct line management experience, working in a customer-facing environment;
- Strong housing legislation knowledge;
- Excellent customer service skills.
Benefits:
- Annual holiday entitlement (plus statutory bank holidays);
- A defined contribution pension scheme;
- Trust based flexible working;
- A Confidential Employee Assistance Programme (EAP).
Salary Range: £33,400-£41,800 (£750 + Car Allowance) per annum. Contract type: Permanent. Working hours: Full Time.
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