Reception Team Member
1 day ago
Klarent Hospitality invites applications for a Receptionist position at the 4-star Mercure Exeter Rougemont Hotel, offering a competitive salary of £22,000 per annum.
About the PositionIn this role, you will be responsible for delivering exceptional customer service, handling front office operations, and working collaboratively with the reception team to ensure a seamless guest experience.
Key Responsibilities and Tasks- Guest Relations: Build strong relationships with guests, responding promptly to their needs and concerns, and providing personalized recommendations to enhance their stay.
- Room Assignments and Inventory Management: Efficiently manage room assignments, inventory, and maintenance, ensuring accuracy and minimizing errors.
- Team Support: Collaborate with the reception team to resolve issues, share knowledge, and contribute to a positive team dynamic.
To succeed in this role, you must possess:
- Excellent Communication Skills: Ability to effectively interact with guests, colleagues, and management, demonstrating a positive attitude and enthusiasm for delivering exceptional customer service.
- Problem-Solving Skills: Demonstrated ability to think critically, resolve problems, and make informed decisions in a fast-paced environment.
- Technical Skills: Proficiency in using property management systems, front-of-house equipment, and other software applications.
Klarent Hospitality offers a range of benefits and rewards, including:
- Long Service Awards: Recognize and reward employees for their dedication and commitment to the company.
- Fully Funded Apprenticeships: Access fully funded apprenticeships to develop new skills and enhance your career prospects.
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