Reception Team Member

1 day ago


Exeter, Devon, United Kingdom Klarent Hospitality Full time

Klarent Hospitality invites applications for a Receptionist position at the 4-star Mercure Exeter Rougemont Hotel, offering a competitive salary of £22,000 per annum.

About the Position

In this role, you will be responsible for delivering exceptional customer service, handling front office operations, and working collaboratively with the reception team to ensure a seamless guest experience.

Key Responsibilities and Tasks
  • Guest Relations: Build strong relationships with guests, responding promptly to their needs and concerns, and providing personalized recommendations to enhance their stay.
  • Room Assignments and Inventory Management: Efficiently manage room assignments, inventory, and maintenance, ensuring accuracy and minimizing errors.
  • Team Support: Collaborate with the reception team to resolve issues, share knowledge, and contribute to a positive team dynamic.
Skills and Qualifications

To succeed in this role, you must possess:

  • Excellent Communication Skills: Ability to effectively interact with guests, colleagues, and management, demonstrating a positive attitude and enthusiasm for delivering exceptional customer service.
  • Problem-Solving Skills: Demonstrated ability to think critically, resolve problems, and make informed decisions in a fast-paced environment.
  • Technical Skills: Proficiency in using property management systems, front-of-house equipment, and other software applications.
Benefits and Rewards

Klarent Hospitality offers a range of benefits and rewards, including:

  • Long Service Awards: Recognize and reward employees for their dedication and commitment to the company.
  • Fully Funded Apprenticeships: Access fully funded apprenticeships to develop new skills and enhance your career prospects.


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