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Trade Counter Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Trade Counter team as a Trade Counter Specialist. In this role, you will be responsible for providing exceptional customer service, sales, and product advice to our trade customers.
Key Responsibilities:- Ensure customers receive polite, efficient service and satisfaction.
- Provide product advice and support to customers and colleagues.
- Offer flexible service, both on-site and at customers' homes.
- Encourage and implement effective sales techniques like linked selling.
- Drive sales through quotation follow-ups, promotional selling, and telephone marketing.
- Drive showroom sales with marketing initiatives and action plans.
- Ensure timely and efficient pricing of enquiries and quotations to maximize margins.
- Manage customer special terms and support external representatives.
- Encourage servicing of customer orders from branch stock.
- Ensure special orders are placed with preferred suppliers at the best price.
- Liaise with customers and suppliers to meet delivery requirements and inform of delays.
- Promptly handle customer special orders and manage returns efficiently.
- Monitor customer credit limits and payments, liaising with management as needed.
- Stay updated on product technology and regulations, identifying training needs.
- Be aware of competitor activities to identify threats and opportunities.
- Follow company procedures for handling payments and customer returns.
- Support colleagues in resolving customer complaints.
- Maintain clean and compliant sales and display areas.
- Address stock shortages and ensure prompt, polite telephone service.
- Ensure appropriate staffing and clear communication for role coverage.
- Foster a supportive and enjoyable work environment.
- Experience in the kitchen/bathroom, plumbing and heating trade with an understanding of products, services, and market trends.
- Proven track record in sales, with a proactive approach to winning and growing new business.
- Strong background in customer relationship management, developing true partnership approaches, and providing excellent product advice.
- Salary of up to £30k DOE.
- Company Perks, a national scheme for retailer discounts.
- Length of service, Increased entitlement of 1 day after 10 years and a further day for every 5 years.
- Holiday entitlement, 30 days including Bank Holidays.
- Maternity/Paternity Pay, after qualifying period and terms.
- Life Assurance, x3 Annual Salary.
- Pension (Scottish Widows), 4% Company, after qualifying period.
- Staff Discount, after qualifying period.
- Training and career progression.
