Telecom Services Agent

3 days ago


Preston on the Hill, United Kingdom NMS Recruit Ltd Full time

NMS Recruit Ltd is seeking a highly skilled Telecom Services Agent to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has strong administration skills.

The successful candidate will have excellent communication skills, the ability to work effectively in a fast-paced environment, and a keen eye for detail. As a Customer Service Booking Representative, you will be responsible for overseeing the booking of telecom services through Alt Logic and Salesforce systems, collaborating with cross-functional teams to improve performance and efficiency, and maintaining booking parameters in both platforms.

This is a fantastic opportunity for someone looking to develop their skills and knowledge in business operations and customer service. The salary for this role is up to £25,000 depending on experience.

About Us

We are a dynamic company based in Warrington, dedicated to providing exceptional recruitment services to our clients.

Job Description

To provide exceptional customer service and booking telecom services, working closely with internal teams and customers to ensure seamless integration and efficient workflow.

Key Responsibilities
  1. Oversee the booking of telecom services through Alt Logic and Salesforce systems.
  2. Coordinate and ensure seamless integration between Alt Logic and Salesforce platforms for booking workflows.
  3. Collaborate with cross-functional teams to continuously improve the performance and efficiency of the booking process.
  4. Maintain booking parameters in both Alt Logic and Salesforce to reflect service availability, pricing, and product changes.
Requirements
  1. Strong administration skills.
  2. Excellent communication skills.
  3. Ability to work effectively in a fast-paced environment.
Benefits
  1. Up to £25,000 DOE.
  2. Hybrid working.
  3. 25 days holiday plus bank holidays.
  4. Birthday off.
  5. Death in service x 2 salary.


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