Digital Technology Trainer

4 days ago

Torquay, Torbay, United Kingdom NHS Full time
Torbay and South Devon NHS Foundation Trust

Unlock the Future of Healthcare: Become an Epic EPR Principal Trainer.

Are you a dynamic educator with a passion for technology and healthcare? We're seeking exceptional Principal Trainers to join our Epic Electronic Patient Record (EPR) Programme Implementation team.

Why This Role is Your Next Big Opportunity:

  1. Designing and Building: Dive into the intricacies of Epic EPR applications, contributing to their design, build, and testing.
  2. Creating Impactful Training: Develop comprehensive training packages and materials that empower end users with the knowledge they need.
  3. Delivering Excellence: Lead engaging training sessions and support the End-User Training team to ensure successful adoption of Epic EPR.

What You'll Bring:

  1. Expert Training Skills: Proven experience in delivering training to large groups in a digital environment.
  2. Organisational Savvy: Outstanding organizational and communication skills, coupled with proficiency in Microsoft Office.
Main duties of the job

The Principal Trainer will work with Application Coordinators and Senior Application Coordinators to assist in the design and build of the assigned modules, thus becoming competent to design and deliver high-quality training packages for those modules.

You will work within an application suited to your skills or experience as part of the One Devon Implementation team using your expert knowledge of pathways and processes to ensure the Epic EPR system is configured in a way that will deliver clinically safe patient care.

As part of the Implementation team, you will be expected to work with colleagues from across the Programme Team and the wider One Devon organisations to ensure a truly collaborative and aligned implementation.

What We Offer:

  1. Global Experience: Training will take you to both the UK and the USA. A valid passport and readiness to travel are essential.
  2. Career Advancement: Available as a secondment or fixed-term contract until September 2026, with the potential for extension or permanent roles.
Job responsibilities

Communication and Working Relationships

  • Works closely with the assigned application configuration teams in defining, planning, implementing and evaluating the training required.
  • Communicates highly complex application training principles and associated workflow to assigned Credential Trainers as part of implementation and go live.
  • Presenting complex curriculum work (Epic software) in an easy to understand format to individuals and/or groups of Programme and/or Trust staff, including at senior and director level.
  • Deliver specialist application training to Credential Trainers/Super users/groups of staff.

Analytical Judgement

  • Ensure that the Epic system is configured, and/or associated training materials produced, to meet new best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Application Co-ordinator/Analyst or Configuration Manager when required.
  • Analyse and document simple to complex clinical and administrative workflows (user requirements), information, data collection and/or reporting requirements and use this information to configure the designated Epic module, and/or to produce the training curriculum and related training materials, to meet these requirements.

Planning and Organisation

  • Plan the design and development of specialist application training materials.
  • Be responsible for own area of work, planning and organising workload to meet multiple and often conflicting deadlines.
  • Meet regularly with the Configuration Manager and/or Training Manager to negotiate with, review and prioritise the scope of the applications/infrastructure/training curriculum in accordance with Trust plans.
  • Ability to carry and move audio visual and training materials.

Policy and Service Development

  • Produce local training protocols/SOPs and other materials for assigned application which impact across the Trust.

People Management and Training

  • Teach deliver specialist training to Credential Trainers and Trust staff.
  • Operational supervision of Credential Trainers.
  • Ensure efficient and timely delivery of learning opportunities and achievements of set targets for Epic applications across the Trust.
  • Work in partnership with staff to plan and deliver agreed training interventions.

Information Technology and Administrative

  • To gather and manipulate data and/or run statistical reports (using formulae) or other documentation on training activity as required for the My Care Programme Implementation team.

Research and development

  • Work with the assigned Application Configuration teams to develop training scripts against patient scenarios across patient pathways.
  • To undertake training (in the UK and/or overseas) and, within five months of start date, become qualified in at least one Epic application.
  • Self-teach from supplier manuals to solve problems in build/reporting/testing.

Freedom to Act

  • Work in a complex and unstructured multi-disciplinary environment and be able to act autonomously using own initiative to plan and organise workload, referring to the Training Manager/Configuration Manager when necessary for advice and support.
  • Delivers specialist training and demonstrations to staff.
Person SpecificationQualifications
  • Educated to degree level or equivalent experience and hold a professional qualification in a relevant field e.g. Cert Ed (Diploma), Post Graduate Certificate Education, C&G 7407, C&G CTLLS 6304, C&G DTLLS 6305 or equivalent.
  • Epic Certification *NB Epic certification will be required prior to working on Epic software/modules. Training will take place in the USA and the ability to travel to this destination is essential.
  • Expert user of Microsoft Office packages.
  • Knowledge of NHS operational processes and NHS policies and procedures.
  • Report writing skills.
Documentation
  • Valid Passport.

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