Customer Service Support Officer

4 weeks ago


Exeter, Devon, United Kingdom Adecco Full time
Customer Service Support Officer

We are seeking a skilled Customer Service Support Officer to provide exceptional service to our client, Devon and Cornwall Police. This temporary role offers a competitive hourly rate of £12.

Key Responsibilities:
  1. Manage our client's phonelines, monitor social media chat, and provide a reception service for their team.
  2. Conduct dynamic risk assessments for every contact received and escalate or refer cases to management, emergency services, or other relevant agencies as required.
  3. Draft responses to correspondence in line with agreed guidelines, policy statements, and FAQs.
  4. Liaise with key points of contact in the Police Force to support inquiries related to the PCC.
  5. Provide support to callers who may be emotional, distressed, or vulnerable.
  6. Undertake analysis to support monitoring and performance management of correspondence and customer service.
Requirements:

GCSEs (grade 9-4/A-C) or equivalent in English and Maths.



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