Customer Field Team Lead

2 days ago


Leicester, Leicester, United Kingdom CityFibre Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our team at CityFibre. As a Team Leader, you will be responsible for leading a team of Customer Field Engineers to deliver exceptional customer outcomes and ensure the successful completion of fibre installations and repairs.

Key Responsibilities
  • Lead a team to complete fibre installations and repairs to business and residential properties, ensuring 'on the day' issues are resolved for successful completion of right first time delivery
  • Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards
  • Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits
  • Manage customer complaints and escalations from initial contact through to a positive resolution in-line with CityFibre KPIs
Requirements
  • Extensive experience in fibre installation and repair, with a good knowledge of fibre networks
  • Valid UK driving license, with no more than 6 penalty points
  • NRSWA LA and S1 qualifications
  • Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation qualifications
  • SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils qualifications
What We Offer
  • A competitive salary of £39,000 - £54,000 depending on experience
  • 25 days' holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare
  • Two-week induction in Milton Keynes, with all training costs and hotel accommodation covered by CityFibre
About CityFibre

CityFibre is a leading provider of fibre broadband services, committed to delivering exceptional customer outcomes and creating a positive impact on the communities we serve. We are proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a Disability Confident Employer.


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