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IT Operations Analyst
1 month ago
Ecolab UK and Ireland is a leading provider of solutions for the food, healthcare, and hospitality industries. We are seeking an IT Operations Analyst to join our Enterprise Technology Team, where you will play a key role in supporting our user base across Europe.
The successful candidate will provide IT support to end users based across the UK, Republic of Ireland, Netherlands, Nordics, and Switzerland. You will be responsible for liaising with partners and vendors on IT-related user support, performing incident and problem analysis, and implementing solutions to resolve or escalate incidents and requests.
As an IT Operations Analyst, you will work closely with our ETS global support teams to ensure regional infrastructure is maintained at a high service availability level. You will also be responsible for creating and maintaining Knowledge Base articles and training materials for end users at all IT knowledge levels.
To be successful in this role, you will need to have a degree and/or relevant qualification in a technical field, as well as at least 3 years of IT experience, including 2 years in a technical customer support role. You will also need to have excellent customer service skills, a full driving license, and a valid passport.
We offer a competitive salary up to £34,000, investment in your training and development, 25 days holiday plus 8 days Bank Holiday, 4% Flexible Benefits, and a wide range of benefits. We are committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.
Ecolab is a place where you can grow your career, own your future, and impact what matters. We are committed to diversity and inclusion and believe that the best teams are diverse and inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best.
