IT Support Specialist
3 weeks ago
As an IT Support Specialist at Dice, you will be responsible for administering and troubleshooting all internal software systems and processes. This includes maintaining accurate and up-to-date documentation of IT systems, procedures, and configurations for internal use.
The ideal candidate will have 1-3 years of experience in a support/helpdesk role or comparable relevant work experience. Technical proficiency with both macOS and Windows operating systems is required, as well as expertise with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, and Atlassian (especially Jira Service Desk & Confluence).
Responsibilities- Administer and troubleshoot all internal software systems and processes.
- Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations for internal IT use.
- 1-3 years experience in a Support/Helpdesk role or comparable relevant work experience.
- Technical proficiency with both macOS and Windows operating systems.
- Technical proficiency with our primary tech stack: Okta, Google Workspace, Slack, Zoom, Dropbox, Atlassian (especially Jira Service Desk & Confluence).
- Familiarity with networking concepts and protocols.
- Exceptional communication, interpersonal, listening, and problem-solving skills.
- Ability to prioritize various responsibilities and multitask when needed.
- Meticulous attention to detail.
This role offers a competitive salary of $18.50 per hour, with a range of benefits including remote work options, education opportunities, and career growth possibilities.
About UsDice is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and perspectives.
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