High-Performance Restaurant Manager

1 week ago

London, Greater London, United Kingdom Grind Full time

Grind is a dynamic hospitality company with a strong presence in London, operating multiple restaurants and café-bars across the city. Our objective is to deliver exceptional guest experiences through our passion for high-quality food, coffee, and cocktails, set to a vibrant and energetic soundtrack.

A bit about Grind:

We are a leading coffee company that has evolved significantly since opening Shoreditch Grind in 2011. Our expansion across London has enabled us to serve millions of cups of coffee annually, and our coffee beans, compostable pods, and ready-to-drink cans are available in supermarkets and hotels worldwide.

Our cafés and coffee trucks remain the heart of Grind, offering a unique and engaging environment for both customers and employees. We are committed to sustainability, implementing eco-friendly practices such as compostable coffee pods, plastic-free packaging, and carbon-free shipping.

In 2023, we established the Better Coffee Foundation to address the negative impact of the global coffee industry. In our first year, we recovered 43 million ocean-bound plastic pods.

A bit about the role:

As General Manager, you will lead our high-volume restaurant teams, driving service and sales while maintaining our high standards and developing a dynamic team that thrives under pressure. You will be responsible for implementing effective working relationships between Front of House and Back of House teams, driving sales through staff training, and analyzing P&Ls to meet business targets.

Key Responsibilities:

  • SUCCESSFULLY RUN A HIGH-VOLUME RESTAURANT IN LINE WITH GRIND STANDARDS
  • Lead a team of up to 30-45 employees
  • Create daily brief sheets for all Front of House sections
  • Generate and complete weekly rotas to support payroll
  • Manage and meet budgets & business targets
  • Provide ongoing training & developing programs to all team members
  • Hire and onboard new site employees into the business
  • Implement effective staff initiatives and strategies
  • Motivate all staff and project a positive attitude at all times
  • Ensure all staff receive regular training
  • Display a smart and professional appearance
  • Undertake regular team meetings and participate in necessary Management meetings

You will have:

  • Strong managerial and leadership skills
  • A keen eye for detail
  • Excellent communication skills
  • Ability to work well under pressure and use initiative
  • Ability to problem solve and escalate complaints
  • Dedicated team-player, who strives for excellence and leads by example
  • Strong time-management and prioritisation skills

Diversity and Inclusion:

Grind is an equal opportunity employer and values diversity. We do not discriminate based on race, colour, national origin, religion, gender, gender identity, sexual orientation, marital status, age, veteran status, or disability status.

Benefits and perks:

  • 30 days of holiday per annum (Inclusive of Bank Holidays)
  • An additional holiday per year of service, capped at 3 days
  • Access to our company wellness scheme
  • Full access to our Mental Health Service
  • Great company staff discounts for friends and family
  • Career development opportunities

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