Aftersales Department Lead

20 hours ago


Southampton, Southampton, United Kingdom Pembrook Resourcing Full time
Job Opportunity

Pembrook Resourcing is seeking a highly motivated and experienced Workshop Controller to lead our aftersales department.

This challenging role involves overseeing the efficient operation of our client's workshop, developing staff to achieve maximum customer satisfaction, and working closely with the Group Aftersales Manager to celebrate and achieve personal objectives.

About the Role

The successful candidate will be responsible for maintaining high standards in customer reception and displays, ensuring they meet manufacturer quality objectives.

  • Celebrating and achieving personal objectives in collaboration with the Group Aftersales Manager.
  • Maintaining high standards in customer reception and displays, ensuring they meet manufacturer quality objectives.

A strong communicator with exceptional organisational and prioritisation skills is essential for success in this role.

Key Responsibilities

The ideal candidate will possess excellent technical knowledge gained in the retail motor industry, alongside previous management experience in a similar role. We would consider a technician looking to progress into a leadership position.

A proactive 'can-do' attitude, multitasking, and switching between tasks efficiently are key skills required for this position.

  • Take initiative and ownership of issues.
  • Multitask and switch between tasks efficiently.
  • Show willingness to learn and stay up-to-date with product and technical information.

This role requires someone who can thrive in a high-pressure environment, hold a full valid UK driving licence, and be eligible to work in the UK.

Salary and Benefits

We offer a competitive salary of £45,000 per annum and a range of benefits including the opportunity to contribute to a dynamic aftersales department.

Requirements

We require a team player who offers support and help to others. Previous experience in managing resources effectively, monitoring staff and workshop performance, and allocating work to technicians based on skill mix is desirable.



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