Customer Service Representative

3 hours ago


Sudbury, Suffolk, United Kingdom Just Recruitment Group Ltd Full time
Customer Service Executive Job Description

Just Recruitment is working with a great company in Sudbury, offering a stable team and positive working environment.

We are looking for a Customer Service Executive to join their long-standing team.

Key Responsibilities:
  • Improve customer service experience and create engaged customers
  • Take ownership of customer issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Review order input, both for accuracy and to understand customer business and requirements
  • Manage office holidays and ensure cover in place
Key Candidate Requirements:
  • Proven working experience as a Customer Service Executive or Key Account Handler
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Strong Excel skills would be advantageous

Working hours are Monday to Friday 8am - 5pm.

This is an excellent opportunity to join a growing business, offering the opportunity to grow within this role.



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