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Customer Service Representative
2 months ago
Just Recruitment Group Ltd is working with a leading company in Sudbury, offering a stable team and positive working environment.
We are seeking a Customer Service Executive to join their long-standing team, providing excellent customer service and promoting a customer-centric approach throughout the organisation.
The ideal candidate will have proven working experience as a Customer Service Executive or Key Account Handler, with excellent knowledge of management methods and techniques.
Key Responsibilities:
- Improve customer service experience and create engaged customers
- Take ownership of customer issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Analyse statistics and compile accurate reports
- Review order input and manage office holidays
Key Candidate Requirements:
- Proven working experience as a Customer Service Executive or Key Account Handler
- Excellent knowledge of management methods and techniques
- Ability to think strategically and lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
This is an excellent opportunity to join a growing business and contribute to its success.
