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Customer Service Representative
2 months ago
Just Recruitment Group is working with a reputable company in Sudbury, offering a stable team and positive working environment.
We are seeking a Customer Service Executive to join their long-standing team, providing exceptional customer service and promoting a customer-centric approach throughout the organisation.
The ideal candidate will deal directly with customers by phone or email, providing stock updates, pricing, and delivery information, and will be responsible for improving customer satisfaction, loyalty, and retention.
The role involves taking ownership of customers' issues, following problems through to resolution, and setting clear goals and strategies to achieve customer service excellence.
The successful candidate will have autonomy to grow the role and make it their own, with opportunities to develop service procedures, policies, and standards.
Key Responsibilities- Deliver exceptional customer service, creating engaged customers and driving organic growth.
- Take ownership of customer issues, ensuring timely and effective resolution.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage customer relationships, building trust and rapport.
- Monitor and analyse customer service metrics, identifying areas for improvement.
- Collaborate with the team to achieve customer service excellence.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritising tasks and managing multiple projects.
- Strong problem-solving and analytical skills.
- Customer service orientation and a passion for delivering exceptional customer experiences.
Working hours are Monday to Friday 8am - 5pm.
This is an excellent opportunity to join a growing business, offering the chance to develop your skills and advance your career.