Community Engagement Coordinator
15 hours ago
We are seeking a talented and enthusiastic individual to join our team as a Duty Manager at one of our leisure centres in England or Wales. As a key member of our site team, you will be responsible for delivering exceptional customer service, managing a team of operational staff, and ensuring the smooth day-to-day operation of the centre.
At Thelcswansea, we are committed to providing a welcoming and inclusive environment for all members of our community. As a Duty Manager, you will play a vital role in helping us achieve this goal, working closely with our management team to deliver excellent customer experiences and contribute to the success of our leisure centres.
About the Role:
- Lead and manage a team of operational staff to deliver exceptional customer service and achieve high standards of performance.
- Run the leisure centre to the highest standard through day-to-day duty management, ensuring seamless operations and effective communication with customers and colleagues.
- Contribute to business performance by analysing data, identifying trends, and implementing improvements to enhance customer satisfaction and loyalty.
- Develop and maintain strong relationships with colleagues, customers, and stakeholders to build trust and confidence in our services.
What We Offer:
- Competitive salary of up to £8,981 per annum, depending on experience.
- Discounted staff membership to enjoy our facilities and programmes.
- Incremental holidays to relax and recharge.
- Employee assistance programme to support your well-being.
- Opportunities for career development and progression in a dynamic and supportive environment.
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