Telecoms Infrastructure Engineer
1 day ago
Chiptech International Limited is looking for a highly skilled Senior Technical Support Engineer to join our team.
This role requires someone with extensive experience in telecare engineering, who can work independently and collaboratively with the Product and Technical Departments.
About Chiptech International LimitedWe are a leading manufacturer and product supplier in the Technology Enabled Care (TEC) sector, dedicated to enhancing people's lives through innovative digital telecare and personal safety solutions.
We strive to provide the best service possible to our customers, while being committed to delivering meaningful change.
Job DescriptionThis role involves working closely with the Product and Technical Departments to investigate, replicate, and escalate identified fault cases.
As a Senior Technical Support Engineer, you will be responsible for acting as a senior point of contact for escalated technical queries, offering expert-level support to both customers and internal teams.
You will also perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions.
Key Responsibilities- Investigate and resolve complex technical issues, identifying root causes and proposing effective solutions.
- Act as a senior point of contact for escalated technical queries, offering expert-level support to both customers and internal teams.
- Document and report faults, ensuring detailed fault logs, issue classification, and prioritization.
- Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies.
Requirements:
- Extensive experience in fault analysis, issue recreation, and troubleshooting complex technical issues, particularly in IP Infrastructure, SCAIP, Alarm Receiving Platforms, and Mobile Networks.
- Strong background in system diagnostics, hardware/software interactions, and network infrastructure.
- Experience with various debugging and monitoring tools to diagnose and resolve issues.
- Excellent analytical and problem-solving abilities, with a strategic and methodical approach to fault investigation and resolution.
This role offers a competitive salary of £36k-£45k (dependent on experience), and access to ongoing training and development opportunities.
As a valued member of our team, you will have the opportunity to contribute to the improvement of our products and services, and play a key role in shaping the future of our company.
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