Field Service Engineer I

6 days ago

Sheffield, Sheffield, United Kingdom undisclosed Full time

The role contributes to the success of the company by carrying out effective maintenance and repair work on equipment at customer premises or on site, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business.

Key responsibilities include:

  • Carrying out servicing, inspection, and repair of earthmoving machinery and equipment at customer premises or on site, or if required at the appropriate depot.
  • Returning all warranty and other return parts cleaned and on time, ensuring correct processes for packing and labelling.
  • Ensuring all service information is read, understood, and filed.
  • Developing an effective working relationship with the support team at the depot and supporting others where required.
  • Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as required.
  • Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meet their needs.
  • Working with the customer in mind, ensuring that quality work standards are maintained consistently and that post-work, the repair site is clean and left in a condition that satisfies the customer.

Requirements include:

  • Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent.
  • GCSE passes grades A-C in Mathematics and English or equivalent.
  • A flexible approach to work.
  • Computer literacy and ability to demonstrate uses of IT relevant to the role.
  • Ability to travel UK & Ireland and overseas as required to support business requirements.

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