Front Office Team Member
3 weeks ago
Job Title: Front Office Team Member
Job Summary: We are seeking a Front Office Team Member to join our team at Ibis London Wembley. As a Front Office Team Member, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Welcome guests and provide professional, friendly, and engaging service.
- Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure special requests are met, and service is anticipatory.
- Handle guest concerns and react promptly, logging, notifying proper areas, and ensuring utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
Requirements:
- Service-focused personality is essential.
- Fluency in English is required.
About Us: Ibis London Wembley is part of the Accor network, a worldwide hospitality leader. We are committed to diversity and inclusion, creating an environment where everyone feels they belong.
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