Front Office Team Member

3 weeks ago


Wembley, United Kingdom IBIS Full time

Job Title: Front Office Team Member

Job Summary: We are seeking a Front Office Team Member to join our team at Ibis London Wembley. As a Front Office Team Member, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Welcome guests and provide professional, friendly, and engaging service.
  • Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
  • Assist guests regarding hotel facilities in an informative and helpful way.
  • Review arrivals, ensure special requests are met, and service is anticipatory.
  • Handle guest concerns and react promptly, logging, notifying proper areas, and ensuring utmost satisfaction in resolutions.
  • Assist in growing ALL program membership.

Requirements:

  • Service-focused personality is essential.
  • Fluency in English is required.

About Us: Ibis London Wembley is part of the Accor network, a worldwide hospitality leader. We are committed to diversity and inclusion, creating an environment where everyone feels they belong.



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