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Customer Service Expert

1 month ago

Derby, Derby, United Kingdom Tesco Full time

About the Role

As a key member of our team at Tesco Derby Sinfin Express, you will play a vital role in delivering exceptional customer service and contributing to the store's overall success.

Key Responsibilities:

  • Provide outstanding customer service, ensuring a positive shopping experience for our customers.
  • Develop a deep understanding of our products and services, enabling you to make informed recommendations and answer customer queries.
  • Work collaboratively with colleagues across the store to achieve sales targets and improve customer satisfaction.
  • Take ownership of your work, ensuring a high level of productivity and efficiency in your daily tasks.
  • Participate in training and development opportunities to enhance your skills and knowledge, enabling you to grow within the company.

What We Offer:

  • A competitive hourly rate starting at £12.02, with opportunities for pay increases based on performance and location.
  • A minimum of 16 guaranteed hours per week, with flexibility to work additional hours depending on your availability.
  • A comprehensive benefits package, including holiday entitlement, pension scheme, and life cover.
  • Access to free wellbeing services and a range of discounts and perks through our Colleague Clubcard.

Requirements:

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
  • The ability to work well in a team environment, building strong relationships with colleagues and customers.
  • Excellent communication and interpersonal skills, enabling you to effectively communicate with customers and colleagues.
  • A flexible and adaptable approach, with a willingness to learn and develop new skills.

Why Join Us:

At Tesco, we're committed to creating a positive and inclusive work environment that supports the growth and development of our colleagues. We offer a range of opportunities for career progression, training, and development, as well as a comprehensive benefits package and competitive pay rates.

Our Values:

  • Customer Focus: We're committed to delivering exceptional customer service and exceeding customer expectations.
  • Integrity: We act with integrity, honesty, and transparency in all our interactions.
  • Respect: We treat each other with respect and dignity, valuing diversity and inclusivity in our workplace.
  • Teamwork: We work collaboratively as a team, sharing knowledge and expertise to achieve our goals.