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Senior Client Service Coordinator

2 months ago

London, Greater London, United Kingdom Law Staff Ltd Full time

Discover a rewarding career as a Senior Client Service Coordinator with Law Staff Ltd.

About the Role:

We are seeking an experienced and skilled professional to join our team in Buckinghamshire or London, working closely with clients and staff to provide exceptional service and support.

The ideal candidate will have at least four years of experience in a reception or customer-facing role, combined with administrative expertise. Strong communication skills, attention to detail, and the ability to work independently are essential for success in this position.

This is a fantastic opportunity to join a well-established law firm that prioritizes its employees' growth and development. As a key member of our team, you will be responsible for ensuring seamless interactions between clients, lawyers, and staff, maintaining meeting rooms and reception areas, and upholding high security standards.

To succeed in this role, you should possess excellent customer service skills, be proactive in resolving issues, and demonstrate a commitment to delivering outstanding results. If you're passionate about providing exceptional service and are looking for a challenging and rewarding career, we encourage you to apply.

Key Responsibilities:

  • Greet clients and visitors, ensuring prompt notification of legal advisors.
  • Answer telephone calls efficiently, directing callers to relevant recipients and collecting essential information.
  • Maintain meeting rooms and reception areas, stocking supplies and refreshments.
  • Clean and prepare meeting rooms before each use and after hours.
  • Document visitor and delivery records, alerting the Branch Manager to any concerns.
  • Ensure office security, monitoring visitors and site engineers.
  • Report incidents to the Facilities Manager.

Benefits:

Law Staff Ltd offers an impressive package of benefits, including:

  • A competitive salary: £35,000 - £45,000 per annum.
  • 24 days annual leave, plus three non-contractual days off over Christmas.
  • Private health insurance and access to a Benefits Hub.
  • A mobile phone allowance.

As a valued member of our team, you will enjoy a dynamic and supportive work environment, opportunities for growth and development, and a chance to contribute to the success of a respected law firm.