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Customer Experience Specialist

2 months ago

Rugby, Warwickshire, United Kingdom BT Group Full time

About the Role

We're looking for a talented individual to join our team as a Retail Advisor. As a Retail Advisor, you'll be the face of our brand, responsible for providing exceptional customer service and building lasting relationships with our customers.

What You'll Do

  • Provide personalized service to customers, understanding their needs and preferences
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Stay up-to-date with product knowledge and promotions to make informed recommendations to customers
  • Manage customer complaints and issues in a professional and courteous manner

What's in it for You?

  • A competitive hourly rate of £12.34 plus 20% on target commission
  • Online GP access for you and your immediate family, fully funded by us
  • Market-leading paid carer's leave and family leave policies
  • Huge discounts on EE and BT products, saving you hundreds of pounds every year
  • Support in carving your own career path, with opportunities for development and growth
  • Season Ticket Travel Loan and volunteering days
  • Optional Private Healthcare and Dental

Our Culture

We're passionate about developing our people and creating a positive, inclusive work environment. Our team culture is built on trust, respect, and open communication. We believe in empowering our employees to take ownership of their work and make a real impact.