Retail Operations Lead

2 days ago


Ellesmere Port, Cheshire, United Kingdom Costa Coffee Full time
Leadership Opportunity
We are seeking a talented Retail Operations Team Leader to lead our store teams at Costa Coffee. This role offers a unique chance to shape the future of our culture and values while driving sales growth and developing team skills.

Responsibilities
- Provide exceptional customer service and maintain high standards of store appearance as a leader by example.
- Effectively manage daily store operations to ensure seamless execution of company policies and procedures.
- Analyze sales data to identify areas for improvement and implement strategies to drive sales growth.
- Develop and train team members to focus on their strengths and areas for improvement.
- Maintain high levels of customer satisfaction through active listening and problem-solving.

Benefits
- Competitive hourly rate of £33, increasing with training to £12.83 (dependent on location).
- Participation in the Coca-Cola share scheme with matched contributions.
- Exclusive discounts on food and drinks in Costa-owned stores.
- Comprehensive pension plan, matched up to 10%.
- Access to the Costa Financial Support Fund for unexpected financial support.


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