Club Operations Manager

3 days ago

Brent, Greater London, United Kingdom Blue Peg Recruitment Full time
Job Title: Club Operations Manager

About Us: Our prestigious members-only space in Fulham offers a unique blend of co-working and serviced office environments. We cater to professionals who value elegance, efficiency, and community-driven workspaces.

Job Description: As the Club Operations Manager, you will be the key point of contact for our members, ensuring their needs are met with excellence and professionalism. You will oversee the day-to-day operations of the Club, ensuring a seamless experience for all members and guests.

Main Responsibilities:
  • Member Relations: Build and maintain strong relationships with members, addressing any queries or concerns promptly and professionally.
  • Operations Management: Oversee the daily operations of the Club, including the co-working space and serviced offices, ensuring all facilities are well-maintained and running smoothly.
  • Team Supervision: Manage and lead a small team of front-of-house staff, providing training, guidance, and support to ensure high standards of service.
  • Event Coordination: Assist in organising and executing member events, ensuring they are successful and align with the Club's standards.
  • Health and Safety Compliance: Ensure that all health and safety regulations are adhered to within the Club.
  • Financial Oversight: Assist with budget management, monitor expenses, and ensure that financial targets are met.
  • Problem-Solving: Handle any issues or emergencies that arise, ensuring minimal disruption to members.

Required Skills and Qualifications:
  • Experience: At least 3 years of experience in a supervisory or management role within a high-end hospitality, co-working, or serviced office environment.
  • Customer Service: Strong customer service skills with a genuine passion for creating a positive member experience.
  • Leadership: Proven ability to lead and motivate a team.
  • Communication: Excellent verbal and written communication skills.
  • Organizational Skills: Strong organisational and multitasking abilities, with a keen eye for detail.
  • Problem-Solving: Ability to think on your feet and resolve issues efficiently.
  • Flexibility: Willingness to work flexible hours, including some evenings and weekends, to accommodate the needs of the Club.

Benefits: A competitive salary of £30,000 per year and opportunities for career development and growth within the organisation.

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