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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host at York Station. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers on TransPennine Express (TPE) trains.
Key Responsibilities:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim up to 50 rover tickets for TPE network rail for family & friends.
Why Work with Us:
At SSP Group, we offer a dynamic and supportive work environment, with opportunities for career growth and development. As an On Board Host, you will be part of a team that is committed to delivering exceptional customer service and ensuring the highest standards of quality and safety.
Benefits:
- Competitive pay rates and opportunities for advancement.
- Access to award-winning training and development programs.
- Opportunities for career growth and progression within the company.
- A comprehensive benefits package, including employee discounts, travel and leisure passes, and more.
Requirements:
- 18 years of age or over.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
About Us:
SSP Group is a leading provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
