Service Delivery Executive

2 days ago


St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full time
Service Delivery Role in St Albans

We are seeking a service delivery executive to join our team in St Albans. The successful candidate will be responsible for delivering exceptional service to our customers, working under pressure, and analyzing problems to provide solutions.

Job Details:

  • Up to £32,000 salary depending on experience.
  • Shift system in place, including weekends, 37.5 hour week - some hybrid working on offer.

Responsibilities:

  1. Providing a superior service standard to all customers using voice and written word with the ability to multitask and switch between different communication channels in a very busy environment.
  2. Work under pressure and with conflicting tight deadlines to meet service level agreements and analyze problems to provide solutions in complex situations.
  3. In line with company policy, log, investigate, and respond to all complaints, liaising with internal and external parties where required.


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