Operational Leadership Manager
2 weeks ago
**Overview of the Company:**
Kemp Recruitment is a well-established recruitment agency that specializes in placing skilled professionals in various industries.
Salary:£50,000 per annum
About the Role:
We are currently seeking an experienced Field Operations Manager to join our team. As a Field Operations Manager, you will be responsible for managing a team of advanced technicians and engineers, ensuring the timely and effective delivery of repair solutions with a strong emphasis on achieving a 'fix right the first time' standard.
Key Responsibilities:
- Lead the recruitment process, onboarding, and training of new team members
- Identify and resolve breakdowns efficiently and effectively
- Provide day-to-day ongoing support to all advanced technicians
- Manage completion of all relative administrative procedures to acceptable standards
- Ensure maintenance and repairs are carried out in accordance with manufacturer's instructions
- Provide advanced engineer/technician support during holiday and absence periods when needed
- Building and maintaining strong relationships with customers
Requirements:
- Ability to develop strong customer relations
- Previous mechanical experience and a strong technical understanding
- NVQ level 3 qualification as a Mobile HGV Technician (City & Guilds 3 in heavy vehicle service, maintenance, and repair)
- Knowledge of current road traffic law/legislation
- Knowledge of latest diagnostic systems
- Experience in electrical fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment
- Ability to manage own workload independently and prioritize tasks
Benefits:
- Friendly work environment
- Strong company culture
- Van and fuel card provided
- Attractive pension scheme
- 25 days holiday plus bank holidays
About You:
To be successful in this role, you will require a strong technical understanding, excellent communication skills, and the ability to work independently. If you are a motivated and experienced professional looking for a new challenge, please get in touch.
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