Operational Leadership Manager

2 weeks ago


Gloucester, Gloucestershire, United Kingdom Kemp Recruitment Full time
Job Description

**Overview of the Company:**

Kemp Recruitment is a well-established recruitment agency that specializes in placing skilled professionals in various industries.

Salary:£50,000 per annum

About the Role:

We are currently seeking an experienced Field Operations Manager to join our team. As a Field Operations Manager, you will be responsible for managing a team of advanced technicians and engineers, ensuring the timely and effective delivery of repair solutions with a strong emphasis on achieving a 'fix right the first time' standard.

Key Responsibilities:

  • Lead the recruitment process, onboarding, and training of new team members
  • Identify and resolve breakdowns efficiently and effectively
  • Provide day-to-day ongoing support to all advanced technicians
  • Manage completion of all relative administrative procedures to acceptable standards
  • Ensure maintenance and repairs are carried out in accordance with manufacturer's instructions
  • Provide advanced engineer/technician support during holiday and absence periods when needed
  • Building and maintaining strong relationships with customers

Requirements:

  • Ability to develop strong customer relations
  • Previous mechanical experience and a strong technical understanding
  • NVQ level 3 qualification as a Mobile HGV Technician (City & Guilds 3 in heavy vehicle service, maintenance, and repair)
  • Knowledge of current road traffic law/legislation
  • Knowledge of latest diagnostic systems
  • Experience in electrical fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment
  • Ability to manage own workload independently and prioritize tasks

Benefits:

  • Friendly work environment
  • Strong company culture
  • Van and fuel card provided
  • Attractive pension scheme
  • 25 days holiday plus bank holidays

About You:

To be successful in this role, you will require a strong technical understanding, excellent communication skills, and the ability to work independently. If you are a motivated and experienced professional looking for a new challenge, please get in touch.



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