Operational Support Associate
2 weeks ago
We're Together – the market leading property finance experts with an entrepreneurial spirit. Our team of over 750 colleagues is passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.
About the Role
This exciting opportunity has arisen for an Operational Support Administrator to join our team in Cheadle, South Manchester. As a key member of our team, you will act as the facilitator between Together and the customer, introducer and solicitor from the point of application through to completion. Your main objective will be to ensure that the customer documentation is managed effectively to enable a smooth and speedy journey from application to funding.
The ideal candidate will have previous experience in an administration role, excellent communication skills, and a high degree of accuracy. You will also possess excellent planning and organisational skills that enable cases to be funded in the optimum timeframe.
Key Responsibilities
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy.
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions.
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary.
- Review and check all documentation on cases pre-funding in order to mitigate risk and minimise potential financial losses.
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process.
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers.
What We Offer
A competitive salary of £32,000 - £38,000 per annum, depending on experience, plus a range of benefits including:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays.
- Buy & sell holidays.
- Discretionary annual bonus.
- Matched pension contribution.
- Life assurance.
- Critical illness cover.
- Health cash plan.
- Private medical insurance.
- Free access to company holiday homes.
- Travel season ticket loans.
- Ride to work scheme.
- Free local gym access.
- Local bar / restaurant discounts.
About Us
Together Money embraces diversity and inclusion, and we are proud to be an equal opportunity workplace. We welcome difference, celebrate it, support it, and really value our colleagues for who they are. We care that you have a great experience with us at Together, if you need us to make any reasonable adjustments to make your experience easier, please let us know and we'll do all we can.
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