Retail Store Leader
4 weeks ago
Job Title: Store Manager.
Location: Brew Garden
Overview:
Brew Garden, a coffee and bar venue, is seeking an experienced Store Manager to oversee all aspects of daily operations. This includes managing a dynamic team, driving sales, and ensuring exceptional customer experiences. With a focus on both coffee and bar service, the ideal candidate will have a strong understanding of operational management and team leadership.
Key Responsibilities:
Operational Management:
• Oversee day-to-day operations, ensuring smooth transitions between coffee and bar service.
• Manage staff scheduling to cover peak hours for both daytime coffee service and evening bar operations.
• Monitor inventory levels for both coffee and bar supplies, placing timely orders to avoid shortages.
• Ensure the store meets high standards of cleanliness, safety, and hygiene at all times.
Team Leadership:
• Lead and motivate a diverse team of baristas, bartenders, and support staff.
• Provide training on customer service, coffee preparation, bar service, and health & safety standards.
• Foster a positive and collaborative working environment where team members can thrive.
• Conduct regular staff meetings and performance reviews.
Customer Service:
• Uphold exceptional customer service standards, ensuring every customer has a positive experience, whether they're enjoying a morning coffee or an evening cocktail.
• Handle customer complaints and feedback professionally, resolving issues swiftly and maintaining a welcoming environment.
Financial Accountability:
• Manage daily, weekly, and monthly financial reports, including sales, expenses, and profits.
• Set and monitor sales targets for both the coffee and bar aspects of the business.
• Ensure efficient cash handling and proper use of the point-of-sale system.
Marketing and Growth:
• Work with the marketing team to develop and implement promotional strategies that drive foot traffic and increase sales.
• Identify opportunities for growth, including new product offerings, events, or partnerships.
• Maintain awareness of competitors and industry trends to keep Brew Garden fresh and competitive.
Compliance:
• Ensure compliance with all local licensing laws and health & safety regulations.
• Oversee employee adherence to alcohol serving laws and responsible drinking guidelines.
• Ensure all equipment, including coffee machines and bar tools, is properly maintained and serviced regularly.
Qualifications:
• Proven experience as a store manager or similar role in the hospitality industry (coffee shop/bar experience preferred).
• Strong leadership and people management skills, with a track record of building successful teams.
• Excellent customer service abilities and a passion for delivering quality products.
• Solid understanding of both coffee preparation and bar service.
• Strong financial acumen, with experience in managing budgets, sales targets, and cost control.
• Ability to multitask and thrive in a fast-paced environment, managing both daytime and evening operations.
Experience:
Required
Languages:
English – Advanced
Employment:
Full-time
Salary:
£14 hourly
Starting time:
Immediate start
About Brew Garden:
Experts in coffee and friendly atmosphere.
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