Helpdesk Administrator
2 weeks ago
Helpdesk Administrator Job Description
CBW Staffing Solutions is currently recruiting for a Helpdesk Administrator to join our team in Upminster. As a Helpdesk Administrator, you will be responsible for receiving and returning phone calls, checking and maintaining the FM Helpdesk Inbox, scheduling reactive and help desk call outs, and reviewing jobs received during the working day to allocate accordingly to Engineers.
Key Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FM Helpdesk Inbox.
- Schedule reactive and help desk call outs.
- Review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices, issuing and closing planned and reactive maintenance visits, inputting data.
- Support the Office & Contract Managers in the administration & delivery of departmental objectives.
- Attend to queries as they arise.
- General administration support.
- Raise corrective maintenance tasks following on from PPM completed tasks.
- Organise day-to-day work to ensure that all key tasks are fulfilled.
Requirements:
- Help Desk Experience.
- Experience in FM.
- General Administration.
- CAFM knowledge.
Please send your CV to CBW Staffing Solutions for more information.
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