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Assistant Store Manager, Experience

2 months ago

London, Greater London, United Kingdom Canada Goose Full time
Job Title: Assistant Store Manager, Experience

Job Summary:

The Assistant Store Manager, Experience is a key member of our retail team, responsible for delivering exceptional customer experiences and driving sales growth in our stores. This role requires a strong passion for customer service, a keen eye for detail, and the ability to work collaboratively with our sales teams to achieve business objectives.

Key Responsibilities:

  • Lead by example, demonstrating a customer-centric approach to sales and customer service
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase brand loyalty
  • Collaborate with sales teams to achieve business objectives, including sales targets and customer engagement metrics
  • Provide coaching and development opportunities to sales team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends, competitor activity, and market developments to inform business decisions
  • Contribute to the development of store visual merchandising and display standards to enhance the customer shopping experience

Requirements:

  • Minimum 3 years of retail management experience, preferably in luxury or high-end retail environments
  • Proven track record of delivering exceptional customer service and driving sales growth
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask

What We Offer:

  • A comprehensive Total Rewards Program, including competitive salary, benefits, and bonus opportunities
  • Opportunities for career growth and development, with a focus on leadership and management skills
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration
  • Access to industry-leading training and development programs, to enhance your skills and knowledge
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that values and respects all employees

About Us:

Canada Goose is a global leader in the design, manufacture, and distribution of premium parkas and other outerwear. We are committed to delivering exceptional customer experiences, while driving sales growth and improving brand loyalty. Our team is passionate about creating a workplace culture that values and respects all employees, and we are committed to diversity, equity, and inclusion in all aspects of our business.