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IT Field Delivery Specialist

2 months ago


London, Greater London, United Kingdom Verelogic IT Recruitment Full time
Job Summary

We are seeking a highly skilled IT Field Delivery Engineer to join our team at Verelogic IT Recruitment. As a key member of our team, you will be responsible for providing technical support to our clients and ensuring the smooth delivery of IT services.

Key Responsibilities
  • Hardware Maintenance: Repair and maintain hardware such as servers, PCs, laptops, printers, and associated peripherals.
  • Software Support: Resolve software incidents according to customer or manufacturer procedures and specifications.
  • On-Call Support: Participate in a 24x7 on-call rota (one in four basis, flexibility required).
  • Project Management: Project manage and lead major system outage situations on customer sites, including managing other staff temporarily to resolve incidents.
  • Technical Support: Provide technical support to other Managed Services functions.
  • Installation and Maintenance: Install hardware following manufacturer or customer specifications and complete MACs as required.
  • Communication: Maintain communication with Call Administration and the Branch throughout the day.
Requirements
  • Excellent Customer Service Skills: Provide exceptional customer service and support to our clients.
  • Strong IT Knowledge: Possess strong general IT knowledge and a background in software/hardware.
  • Ability to Work Under Pressure: Work efficiently and proactively to deliver IT support services to a diverse range of customers.
  • Security Clearance: Hold or be willing to obtain security clearance for this role.