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IT Field Delivery Specialist
2 months ago
We are seeking a highly skilled IT Field Delivery Engineer to join our team at Verelogic IT Recruitment. As a key member of our team, you will be responsible for providing technical support to our clients and ensuring the smooth delivery of IT services.
Key Responsibilities- Hardware Maintenance: Repair and maintain hardware such as servers, PCs, laptops, printers, and associated peripherals.
- Software Support: Resolve software incidents according to customer or manufacturer procedures and specifications.
- On-Call Support: Participate in a 24x7 on-call rota (one in four basis, flexibility required).
- Project Management: Project manage and lead major system outage situations on customer sites, including managing other staff temporarily to resolve incidents.
- Technical Support: Provide technical support to other Managed Services functions.
- Installation and Maintenance: Install hardware following manufacturer or customer specifications and complete MACs as required.
- Communication: Maintain communication with Call Administration and the Branch throughout the day.
- Excellent Customer Service Skills: Provide exceptional customer service and support to our clients.
- Strong IT Knowledge: Possess strong general IT knowledge and a background in software/hardware.
- Ability to Work Under Pressure: Work efficiently and proactively to deliver IT support services to a diverse range of customers.
- Security Clearance: Hold or be willing to obtain security clearance for this role.