Customer Experience Director
3 days ago
As a Customer Experience Director - Stores, you will be responsible for driving commercial growth and developing a culture of customer excellence within our Braintree store. You will lead a team of colleagues who share your passion for customer experience and commercial growth.
Main Responsibilities- Develop a Team Culture: Foster a culture of customer excellence within the store, ensuring that every customer interaction is exceptional and reflects our brand values.
- Lead Commercial Growth: Make informed decisions about stock availability and merchandising to drive sales growth.
- Coach and Develop Colleagues: Coach and develop colleagues to achieve their full potential and deliver business results.
- Leadership Experience: Proven track record of leading high-performing teams in a retail environment.
- Candidate Requirements: Previous experience as a store manager within a retail environment, with a focus on customer experience and commercial growth.
- Salary: £42,500 per annum (based on location and experience).
- Benefits Package: Comprehensive benefits package including pension scheme, life assurance, and discounts on Card Factory products.
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Customer Experience Assistant
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