Technical Support Professional
2 weeks ago
Wildcat Careers Ltd is a leading Managed Service Provider based in Wiltshire, offering a unique opportunity for a skilled Technical Support Professional to join our team.
In this exciting role, you will be responsible for providing top-tier customer service and technical support to our clients, leveraging your expertise in Microsoft Windows and desktop operating systems, as well as Microsoft 365 administration.
You will work collaboratively with our team to diagnose and resolve complex technical issues, ensuring minimal downtime and high service levels.
The successful candidate will have a proven track record of working within an MSP environment, with expertise in areas such as Microsoft Windows Server, Active Directory, and Apple devices.
Requirements:
- 2+ years of experience in the following areas: Microsoft Windows and desktop operating systems, Microsoft Windows Server and Active Directory, Microsoft 365 administration, antivirus, networking, printers, and connectivity troubleshooting, and support for Apple devices.
Salary and Benefits:
- Up to £28,000 per annum, depending on experience.
- Excellent benefits package, including hybrid work model, unlimited individual training opportunities, funding for accreditations and certifications, and 22 days holiday plus bank holidays.
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