IT Support Specialist

2 weeks ago


BradfordonAvon, Wiltshire, United Kingdom Wildcat Careers Ltd Full time

We are seeking a highly skilled IT Support Specialist to join our award-winning team at Wildcat Careers Ltd.

As an IT Support Specialist, you will play a key role in our dynamic helpdesk, providing exceptional customer service and technical support to over 300 businesses across the Southwest and the UK.

You will work closely with a growing team of experienced professionals, collaborating to solve complex challenges and exceed client expectations.

The ideal candidate will have a proven track record of working within a Managed Service Provider (MSP) environment and possess expertise in Microsoft Windows and desktop operating systems, as well as Microsoft 365 administration.

The successful candidate will also have strong analytical and problem-solving skills, excellent communication skills, and the ability to remain calm under pressure.

Key Responsibilities:

  • Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
  • Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
  • Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity.

Benefits:

  • Up to £28,000 per annum, depending on experience.
  • Hybrid work model, with two days remote and three days on-site.
  • Unlimited individual training opportunities.
  • Funding for accreditations and certifications.
  • 22 days holiday plus bank holidays.
  • Birthday leave.


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