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Customer Service Representative

2 months ago

Mansfield, Nottinghamshire, United Kingdom Warner Hotels Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Waiting Team Member at Thoresby Hall Hotel. As a key member of our Hospitality department, you will play a vital role in delivering exceptional service to our guests and ensuring their stay with us is truly memorable.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and ensuring their satisfaction
  • Work closely with the Food and Beverage Manager to ensure the smooth operation of the guest journey
  • Develop and maintain a thorough knowledge of our products and services, including food and beverage offerings
  • Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve excellent results
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge

What We Offer

  • A competitive hourly rate, with opportunities for career development and progression
  • Free use of gym and leisure facilities, as well as discounted food and beverage options
  • Access to a range of employee benefits, including discounts and offers with national brands and retailers
  • A supportive and inclusive work environment, with opportunities for growth and development

Requirements

  • A people person with excellent communication and interpersonal skills
  • A willingness to learn and develop your knowledge of customer service, food and beverage, and hospitality
  • A passion for delivering exceptional service and ensuring guest satisfaction
  • A commitment to working collaboratively as part of a team

Warner Hotels is a leading hospitality company, dedicated to providing exceptional experiences for our guests. We are committed to diversity, equity, and inclusion, and welcome applications from all backgrounds and communities. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.