Artificial Intelligence Engineer for Sustainable Solutions

4 weeks ago

London, Greater London, United Kingdom Higher - AI recruitment Full time
Exciting Career Opportunity in AI Engineering

OVO Group, a leading energy technology company, is dedicated to creating a world with clean, affordable energy for everyone. With over 1 million members and a mission to change energy for the better, they are pushing the boundaries of technology to achieve net zero carbon living.

The Tech org at OVO is growing rapidly, and we are seeking an experienced Artificial Intelligence Engineer to play a key role in developing our contact center AI solution. As a dedicated ML Engineer in a cross-functional product team, you will be responsible for driving the delivery of innovative AI-powered features that ensure seamless and tailored experiences for our customers.

Main Responsibilities:

  • Collaborate with Data Scientists, Software Engineers, and Data Engineers to build and scale the contact center AI solution.
  • Develop and maintain training, evaluation, and deployment pipelines for AI, including tasks like Retrieval-Augmented Generation (RAG), fine-tuning, and large language models (LLMs).
  • Work with data scientists to design and implement feedback loops, online and offline evaluation methods, and A/B testing for continuous model improvement.
  • Owning the observability, cost management, performance, training, and evaluation of modes to ensure reliable and efficient deployments.
  • Bring ML expertise to shape the team's target architecture, design pipelines, and help define robust development processes.

Essential Skills & Experience:

  • Demonstrated experience with deploying production-grade models with rigorous standards for scalability, reliability, and monitoring.
  • Experience in repeatable cloud infrastructure provisioning, configuration management across the MLOps architecture (including CI/CD pipelines) and database systems.
  • Fluency in Python, SQL, and Terraform.
  • Strong understanding of software testing and continuous integration.
  • Proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business.
  • Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.

Bonus Points:

  • Experience within the energy sector or contact centre operations.
  • Commercial experience deploying and monitoring customer-facing Generative AI models (LLMs).

About OVO:

  • We offer a competitive salary range of £64K-92k based on experience.
  • An on-target bonus of 15%.
  • 34 days holiday including bank holidays.
  • Pension matching up to 5%.
  • Flexible working as standard.
  • Enhanced parental leave policies.
  • A 9% cash flex fund which can be used towards a variety of benefits.
  • OVO community – opportunities for L&D and community involvement.

Please note that OVO are unable to offer visa sponsorship at this time.

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