Customer Service Representative
1 week ago
Job Summary
We are seeking a highly skilled and experienced Customer Co-ordinator to join our team at Millbank Holdings Ltd. As a Customer Co-ordinator, you will play a crucial role in ensuring a professional and courteous service is maintained, ensuring all patients receive support and guidance.
Key Responsibilities
- Ensure patients are contacted on their planned call date and ensure the accurate processing of requirements.
- Ensure all planned calls and sales orders are processed in a timely manner on the correct day.
- Monitor patients ordering levels, ensuring the patients is not under stocked or overstocked whilst adhering to stock compliance.
- Arrange out of schedule and same day deliveries for urgent stock.
- Liaise with patients and hospitals to reschedule deliveries where required.
Requirements
- Customer service experience either phone based or face to face is essential.
- Excellent administration skills to ensure accurate information for all registrations of new patients.
- Excellent communication skills and the ability to deal with all aspects of queries, including sensitive situations.
- Ability to work under pressure in a fast-paced environment.
About Us
Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK. Millbank is proud to be a member of the 'Disability Confident Scheme'. Millbank operates as an Employment Agency and Business.
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