IT Support Manager
4 weeks ago
We are seeking an experienced IT Support Manager to lead our technical team and support the delivery of exceptional customer service. As a key member of our IT department, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless day-to-day operations, and providing top-notch support to our customers.
The ideal candidate will have a proven track record in IT management, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. You will be expected to stay up-to-date with the latest technologies and trends, provide expert advice to stakeholders, and develop strategies to improve our IT services.
As a Technical Team Lead, you will be responsible for:
- Managing and maintaining our IT infrastructure, including desktops, laptops, mobile devices, and servers
- Providing 1st and 2nd-line support to end-users, including troubleshooting and resolving technical issues
- Working closely with the service desk and service delivery teams to ensure seamless service delivery
- Developing and implementing strategies to improve our IT services, including process improvements and training programs
You will need to have:
- A strong understanding of ITIL methodology and best practices
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving skills and attention to detail
- Experience working with Microsoft and Mac OS, iOS, and Android-based technologies
In return, you can expect:
- A competitive salary of £55,000 - £65,000 per annum, depending on experience
- A comprehensive benefits package, including pension scheme, health insurance, and annual bonus
- Ongoing training and development opportunities to help you grow your career
- A dynamic and supportive work environment with a passionate team
About Howdens: We are a leading trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. With over 900 depots throughout the UK and Europe, we offer a unique opportunity to join a fast-paced and commercial environment. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.
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