Passenger Experience Specialist

2 weeks ago


Gloucester, Gloucestershire, United Kingdom FirstGroup Full time

We're seeking highly motivated individuals to join our team as Gateline Assistants at Gloucester Station. As a key member of our operations team, you'll be responsible for ensuring smooth fare collection and providing a positive experience for every passenger.

In this role, you'll have the opportunity to develop your customer service skills and work in a fast-paced environment. You'll be part of a diverse team that values inclusivity and provides equal opportunities for all candidates.

Salary: £27,863 per annum

Key Responsibilities:

  • Provide exceptional customer service at ticket barriers
  • Operate and manage automatic ticket gates
  • Check and issue tickets, helping customers without valid fares
  • Maintain a clean, safe, and organized gateline area
  • Sell tickets using a mobile machine when needed

About the Benefits:

You'll receive a comprehensive benefits package, including a free GWR Travel pass, health screenings, EAP, gym discounts, and more



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