Lettings Professional
7 days ago
Estimated Salary: £25,000 - £35,000 per annum.
About the Role:We are seeking a highly skilled and experienced Lettings Professional to join our team at 5 Star Recruitment. As a Lettings Professional, you will play a key role in supporting the allocation of NCHA properties, ensuring minimum void times, sustainable tenancies, and excellent customer experiences.
Key Responsibilities:- Property Advertising: Prepare and advertise void properties effectively to facilitate lettings, minimizing re-let times for customers and promoting sustainable communities.
- Void Time Management: Collaborate with the Letting team to manage void times within agreed annual targets, ensuring efficient allocation of properties.
- Customer Support: Respond to customer inquiries, prepare sign-up packs, and negotiate incentives for hard-to-let properties, providing exceptional customer service.
- Tenancy Termination: Process terminations promptly and progress key returns to NCHA, maintaining accurate records.
- System Maintenance: Ensure all systems and records are updated and maintained on time, producing reports as required to support the allocations and void service.
- Housing Schemes: Develop and maintain information on new housing schemes for customers, promoting opportunities and options.
- HOMESWAPPER Scheme: Administer the HOMESWAPPER scheme and downsizing scheme, including budget payments.
- Knowledge: Current social housing issues and relevant equivalent qualifications or commitment to ongoing professional development.
- Experience: Working in social housing or lettings environments, delivering successful customer-focused services.
- Skills: Excellent communication, problem-solving, numeracy, IT, and literacy skills, demonstrating tact, diplomacy, and customer care.
- Personal Qualities: Understanding diverse social, cultural, and racial backgrounds, putting customers at the centre, acting with honesty, integrity, and respect.
We offer a competitive salary and benefits package, including opportunities for career growth and professional development. If you are passionate about delivering excellent customer experiences and making a difference in people's lives, apply now.
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