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Customer Support Representative

2 months ago

Plymouth, Plymouth, United Kingdom Lloyds Banking Group Full time

About this role

We're looking for a Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our branch team, you'll play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure seamless delivery of branch services, including cash handling, transactions, and account management.
  • Develop strong relationships with customers, understanding their needs and preferences to provide tailored support.
  • Contribute to a positive and inclusive branch environment, promoting a culture of respect and empathy.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.

About working for us

Lloyds Banking Group is committed to creating a values-led culture, where all colleagues feel valued, respected, and empowered to make a difference. We're dedicated to building a diverse and inclusive workplace, where everyone has the opportunity to thrive and reach their full potential.

What we offer

  • A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
  • Ongoing training and development opportunities, helping you grow and progress in your career.
  • A range of wellbeing initiatives and generous parental leave policies, supporting your physical and mental health.
  • A dynamic and supportive work environment, where you'll have the chance to collaborate with colleagues from diverse backgrounds and expertise.

Ready to make a difference?

Apply today and discover the opportunities available at Lloyds Banking Group.