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Clinical Support Specialist, Vascular Team
2 months ago
Job Summary
The primary purpose of this position is to sell the vascular portfolio by providing hands-on clinical support and education to doctors. In addition, the Clinical Support Specialist, PVI will be the clinical expert within the Vascular team.
Key Responsibilities
- Develop an excellent knowledge of the product portfolio and other possible devices related to them.
- Responsible for providing service to clinical customers and non-clinical customers, including being present in the Cath Lab/Radiology department and helping staff achieve successful outcomes using vascular devices.
- Provide technical product training to both clinical customers and team on the use of Cook's medical devices as required.
- Provide Sales Manager, DPSM, and Account Specialist with information on developments and trends within the product portfolio.
- Provide market intelligence and other appropriate feedback to the division personnel in a timely manner.
- Seek and evaluate new product ideas, providing adequate information to the Sales Manager, account manager, and facilitating ongoing communication.
- Assure that all new or updated product information is distributed to and understood by the customers and team.
- Participation at relevant local and international exhibitions, meetings, and lectures, forwarding relevant information to divisional team.
- Provide written reports to the Sales Manager as appropriate.
Securing Employee Development and Organisational Culture
- Maintain our culture, values, and commitment to Ethics and Compliance by recognizing, demonstrating, and enforcing appropriate and compliant behavior.
- Within scope of responsibility, ensure all quality, regulatory, and product-specific requirements are met.
- Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards, including Cook policies.
Collaboration
- Develop and maintain active relationships with key accounts and key regional physicians.
- Work closely and effectively with the other members of the sales team and with Cook support functions in order to provide the best possible service to the customer and the patient.
- In close collaboration with the Account Specialist, meet or exceed account or area objectives and targets set by management.
Qualifications
- Relevant experience in clinical support is desirable.
- Knowledge of relevant clinical procedures is desirable.
- Ability to interpret clinical data.
- Very good communication and interpersonal skills.
- High level of self-motivation.
- Good working knowledge of Microsoft Office.
- Language Skills – good written and verbal command of English and other relevant languages.
- Proven problem-solving skills.
- Excellent organisational skills.
- Excellent networking skills.
- Excellent numeric skills.
- Availability and willingness to travel extensively on Company business. Average weekly travel is 3 to 4 overnights per week.
- Current driving license.
- Must live within London or surrounding area.
