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NHS 111 Health Advisor

2 months ago

Exeter, Devon, United Kingdom Practice Plus Group Full time
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Health Advisor in our 111-contact center. As a key member of our team, you will be responsible for handling calls from members of the public with urgent but non-emergency health concerns.

Key Responsibilities
  • Manage calls from patients and healthcare professionals, providing expert advice and support on accessing local services.
  • Use computer systems to capture patient information and communicate effectively in a healthcare environment with colleagues and callers.
  • Transfer calls to our clinical assessment services, which provides expert advice, assessment, and support 24/7.
  • Deal with distressing and emergency situations, providing immediate support and guidance to patients.
Requirements
  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • A real passion for helping others, with the ability to learn new skills and thrive in a fun, friendly, and well-supported team.
About Practice Plus Group

We are a leading provider of healthcare services to the NHS, with a strong commitment to delivering high-quality care and support to our patients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities.

What We Offer
  • A competitive package of pay and benefits, including enhanced rates for weekend and night shifts.
  • A comprehensive training program, including on-the-job training and coaching.
  • A supportive and collaborative team environment, with opportunities for career progression and professional development.