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Insights and Strategy Director

2 months ago

Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time

About This Role

We are seeking an experienced professional to lead our customer experience efforts and drive business growth through data-driven insights.

The ideal candidate will have a strong understanding of customer experience principles and practices, as well as experience in managing and delivering change via operational continuous improvement methodologies.

Key Responsibilities:

  • To develop and implement a comprehensive customer experience strategy that aligns with business objectives.
  • To conduct research and analysis to inform customer experience decisions and drive business growth.
  • To collaborate with cross-functional teams to design and deliver customer experiences that meet business needs.
  • To measure and evaluate customer experience outcomes and make recommendations for improvement.

Requirements:

  • You must have experience in successfully managing and delivering change via proven operational continuous improvement methodologies to enhance the customer experience.
  • You must be obsessed with the customer and passionate about the user experience.
  • A strong understanding of data analysis and interpretation is essential.

What We Offer:

  • A competitive salary of £80,000 - £100,000 per annum, depending on experience.
  • A bonus scheme that regularly rewards you for your performance.
  • A pension scheme where we will match your contributions up to 6% of your salary.
  • Our award-winning Vitality health insurance with its own set of rewards and benefits.
  • Life assurance four times your annual salary.