IT Service Desk Engineer

1 week ago

manchester, United Kingdom Chess Full time
Job Title: Apprentice IT Service Desk Engineer

We're seeking a highly motivated and enthusiastic individual to join our Cloud and Devices Support team as an Apprentice IT Service Desk Engineer.

This role requires excellent communication skills, a strong work ethic, and the ability to provide first-line ICT support to our customers.

The Role:
  • Deliver exceptional first-line support to our customers by communicating clearly and accurately logging client support issues on our systems.
  • Carry out basic troubleshooting activities and provide first-time fix.
  • Evaluate and escalate support incidents to 2nd line and 3rd line engineers when first-time fix is not possible within a reasonable timeframe.
  • Achieve agreed customer service levels.
  • Effectively communicate with colleagues, customers, and suppliers.
  • Understand core Chess products and services and help identify up-sell opportunities across the range.
  • Regularly achieve set targets and KPIs.
The Candidate:
  • Excellent telephone manner and communication skills.
  • Reliable and hardworking.
  • Organised and self-motivated.
  • Knowledge of basic technology products and services.
  • Interest in personal development and growth mindset regarding new skills.
  • Basic understanding of PC hardware.
  • Microsoft Windows and Microsoft Office 365 end-user skills.
  • MCP certification would be beneficial but is not essential.
  • Confidence to diagnose and fix customer issues.
Why Join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion are at the heart of our Chess culture, and we are passionate about our One Team spirit.

Our continued focus on growth creates opportunities for everyone to progress their career, develop knowledge and skills, gain reward and recognition, and maximise their potential.

Benefits include:

  • Healthcare support – UK Healthcare, eye tests, flu jabs, onsite health screens.
  • Enhanced Pay: Maternity, Paternity, Adoption Leave, and Shared Parental Leave.
  • Access to employee benefits, rewards, and recognition platform, Perkbox.
  • Hybrid working support – Allowance towards a home desk and chair.
  • Loyalty point scheme – allowing you to use your points to increase your benefits each year.
  • Access to our Future Fit benefits package – including Mental, Physical, and Financial support.
  • 20 days paid holiday p.a. plus public holidays.
  • Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays.
  • Additional holidays: Half Day Fridays and a Wellbeing Day.
  • £100 per year matched charity donation, plus payroll giving options.

Hours: A standard week is 37.5 Monday to Friday.

At Chess, we offer many flexible working options, and we have both full-time and part-time working hours available.

Hybrid working position allowing you to enjoy the flexibility of working from home while also having the option to work from one of our many local hubs spread throughout the UK.

Ad-hoc travel to offices within the group and other locations may be required on occasion.

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